Privacy Policy
Boon Bakery values practical, respectful handling of customer information. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit, contact, or inquire about products and services associated with Boon Bakery, located at 813 2nd Avenue East, Owen Sound, ON N4K 2H2, Canada. If you have questions about privacy practices, you may contact the business by phone at +1 519-376-7600 or by email at [email protected].
The business may collect information that you choose to provide directly, such as your name, email address, phone number, preferred product topic, and the contents of your message when you use a contact form, send an email, or speak with staff about an order or inquiry. Depending on the situation, this may also include dietary information that you voluntarily provide, requested quantities, desired pickup timing, and other practical details needed to respond accurately.
Boon Bakery may use this information to answer questions, confirm whether products are available, coordinate pickup timing, respond to special requests, improve service, document customer-service conversations, prevent misuse of communication channels, and maintain reasonable business records. Information is used for customer support and transaction-related communication, not for intrusive or unrelated marketing activity. If the business ever offers optional promotional communication, customers should be able to opt out.
Technical information may also be collected in a limited way when a website is visited, such as browser type, approximate device information, date and time of access, referring pages, and basic interaction data. Cookies or similar technologies may be used for site functionality, security, analytics, or session handling. These tools help understand whether the site is working properly and whether contact features are being used effectively. If non-essential cookies are introduced for visitors in jurisdictions that require consent, appropriate notice and controls should be provided.
Boon Bakery does not sell personal information. Information may be shared only where reasonably necessary to operate the business, such as with website hosting providers, email providers, payment or order-processing vendors, technical support providers, legal or accounting advisers, or public authorities where disclosure is required by law. Any third party receiving data should be expected to handle it only for legitimate business purposes and with appropriate safeguards.
Customer data is retained only for as long as needed for the purpose for which it was collected, legal compliance, dispute resolution, and operational record-keeping. Contact form submissions and inquiry records should not be retained for more than 24 months unless a longer retention period is required by law, necessary for an active customer relationship, or justified by a documented business need. When information is no longer required, it should be deleted, anonymized, or securely destroyed.
Reasonable administrative, technical, and organizational safeguards should be used to protect information against unauthorized access, disclosure, loss, or misuse. No website or communication method can promise absolute security, so customers should avoid sending highly sensitive information through general web forms unless specifically requested and appropriately protected.
Because this business serves customers in Canada and may also be viewed by visitors from other regions, individuals may have privacy rights under applicable law, including the right to request access to personal information, request correction of inaccurate information, ask about data handling, or request deletion where legally available. If services are offered to EU visitors, Boon Bakery aims to respect applicable GDPR-related rights, including rights of access, rectification, erasure, restriction, objection, and complaint to a supervisory authority where applicable.
This Privacy Policy may be updated from time to time to reflect legal, operational, or website changes. Updated versions should be posted on this page with the revised content taking effect upon publication unless stated otherwise. Continued use of the site after changes indicates acceptance of the updated policy to the extent permitted by law.